Operator Compliance Risk Score (OCRS)
What to do if you think your score is incorrect
If you think your score is incorrect you should:
- check that your vehicle registration is listed on your operator licence and remove any incorrect vehicles listed
- run your service history reports so that you can see your most recent events
How to appeal or complain
If you think DVSA has made a mistake you can appeal their decision or make a complaint.
- appeal an HGV or trailer MOT decision
- appeal a public service vehicle (PSV) MOT decision
- complain about a roadside prohibition
- complain about a fine
When you send your appeal or complaint, you need to include:
- your operator licence number
- a copy of the OCRS report with the mistake
- any supporting documents (for example, sales receipts)
DVSA can only speak to a person named on the vehicle operator licensing system for your company (for example, a transport manager or director).
What happens next
If your appeal is successful DVSA will remove the event from your OCRS and re-run your score.
Changes to your score will not show until there is an update.
If you still think there is a mistake after your appeal or complaint has been resolved, you can email operator.reports@dvsa.gov.uk.