About our services
It takes 8 to 10 weeks to process and register LPA applications.
Service status as of 12 January 2026
Issues using GOV.UK One Login with international mobile numbers
Users of GOV.UK One Login can’t currently receive verification texts on international mobile numbers. If you have a Use an LPA account, you will not be able to log in to it with your existing GOV.UK One Login.
You will need to create a new GOV.UK One Login. Use the same email address you used to create the existing one, as this will keep all your LPAs in place on your account.
You do not need to create a new Use an LPA account.
Processing times for lasting powers of attorney
It takes 8 to 10 weeks to process and register LPA applications. This includes a statutory waiting period of 4 weeks.
How to apply
You can make a lasting power of attorney (LPA) online using the Make a lasting power of attorney service.
You can then track your application’s processing using that account.
Contact us
customerservices@publicguardian.gov.uk
Telephone
0300 456 0300
Calling from outside the UK: +44 (0)203 518 9639
Monday, Tuesday, Thursday, Friday 9am to 5pm
Wednesday 10am to 5pm
Our busiest day is Monday, call wait times are shorter Tuesday to Friday
Relay UK (if you cannot hear or speak on the phone):
18001 0300 123 1300
Office address
PO Box 16185
Birmingham
B2 2WH
United Kingdom