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Guidance

Complain about an insolvency practitioner

This guide provides information for anyone who wishes to complain about the conduct of an insolvency practitioner (IP)

Updates to this page

From:
The Insolvency Service
Published:
16 May 2014
Last updated:
23 December 2025
Show all updates

  1. Typo amended in letter. 'Bodies' to 'Body's'

  2. Removed ACCA from how to complain document who stopped being a Regulated Professional Body.

  3. Clearer guidance about who will consider the complaint and what action will be taken. Additionally, sample letter uploaded in HTML and ODT formats

  4. Postal address changed

  5. Amended to address issues around the progression of complaints by third parties and GDPR-related matters

  6. Removed reference to SoS

  7. Document relating to complaints relating to IPs authorised by SoS removed as this function is no longer performed.

  8. Northern Ireland is now covered by this process. Section relating to the previous exclusion has been removed.

  9. Added paragraph "Does the Complaints Gateway cover complaints about solicitors?"

  10. Paragraphs 25 onwards added

  11. Updated to reflect legislative changes

  12. Added document relating to how SoS complaints are handled.

  13. First published.

Documents

How to complain about an insolvency practitioner

HTML

Sample standard letter: How to complain directly to an insolvency practitioner

HTML

Sample standard letter: How to complain directly to an insolvency practitioner

ODT, 5.5 KB

This file is in an OpenDocument format

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Details

This guide provides information for anyone, including debtors, creditors, employees and directors or shareholders of a company, who wishes to complain about the conduct of an insolvency practitioner with regards to their professional work.

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