Research and analysis

HMCTS remote hearing evaluation

An evaluation of the use of remote hearings during COVID-19.

From:
HM Courts & Tribunals Service
Published
26 November 2020
Last updated
10 December 2021 — See all updates

Documents

HMCTS remote hearing evaluation - research report

PDF, 1.28 MB, 96 pages

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HMCTS remote hearing evaluation - technical appendix

PDF, 1.48 MB, 163 pages

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HMCTS remote hearing evaluation - fair processing notice

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Details

The COVID-19 outbreak has resulted in a radical and swift transition to the widespread use of audio and video technology, to allow hearings to take place without all participants being present in court or tribunal buildings. This evaluation assesses the characteristics, experiences and perceptions of court and tribunal users, during COVID-19. The findings of the evaluation will inform our use of audio and video technologies, helping us to improve user experience.

The study includes surveys and qualitative interviews with court and tribunal stakeholders, including the public, legal professionals, the judiciary, support professionals and court and tribunal staff.

Published 26 November 2020
Last updated 10 December 2021 + show all updates

  1. Updated with evaluation research report.

  2. First published.