Independent report

Overseas visitor and migrant NHS cost recovery evaluation

Report by the market research company Ipsos MORI evaluating the overseas visitor and migrant NHS cost recovery programme.

• From: Department of Health and Social Care
• Published: 6 February 2017

Documents

Overseas visitor and migrant NHS cost recovery programme: formative evaluation, final report

PDF, 1 MB, 86 pages

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Overseas visitor and migrant NHS cost recovery programme: formative evaluation, appendices

PDF, 348 KB, 15 pages

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Details

The Department of Health commissioned Ipsos MORI to do a formative evaluation of the overseas visitor and migrant NHS cost recovery programme. This report sets out the final results of the evaluation.

The main aims of the evaluation were to:

• see how far the cost recovery programme has led to changes in culture and behaviour among frontline clinical and administrative staff (and other relevant stakeholders)
• learn lessons about what works (and does not work) in improving cost recovery, including through analysis of the emergency care EHIC pilot
• help refine the cost recovery programme through continuous feedback and inform decisions before proceeding with each stage of the cost recovery programme

Published 6 February 2017