Guidance

Energy Market Investigation (Database) Order 2016

This order requires suppliers to assist Ofgem in implementing the database remedy.

From:
Competition and Markets Authority
Published
14 December 2016

Documents

Energy Market Investigation (Database) Order 2016

PDF, 421 KB, 26 pages

Explanatory note

PDF, 466 KB, 23 pages

Annex 1 to explanatory note: Domestic customer and microbusiness consumer information

MS Excel Spreadsheet, 24.1 KB

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email general.enquiries@cma.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This order was made under the market investigation provisions of the Enterprise Act 2002.

The order requires suppliers to:

  • provide the Gas and Electricity Markets Authority (Ofgem) with relevant data about disengaged customers
  • send disengaged customers a First Contact Communication as per Ofgem’s direction

Compliance statement

Retail energy suppliers must submit annually a database remedy compliance statement to the Competition and Markets Authority (CMA). The first database remedy compliance statement is to be submitted to the CMA by 31 October 2018. Subsequent database remedy compliance statements are to be submitted to the CMA by 31 October in each year.

Further information is available on the energy market investigation case page.

Published 14 December 2016

Related content