Complaints received against the Croydon Contact Centre
Published 4 December 2013
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This publication is available at https://www.gov.uk/government/publications/complaints-received-against-the-croydon-contact-centre/complaints-received-against-the-croydon-contact-centre
The information requested has been broken down into subject categories for the period 2011 to 2012.
| Category | Minor misconduct | Service | Grand total |
|---|---|---|---|
| Delay | 2 | 7 | 9 |
| Admin or process error | 2 | 6 | 8 |
| Poor communication | 7 | 24 | 31 |
| Wrong information | 8 | 129 | 137 |
| Availability of service | 1 | 19 | 20 |
| Rudeness | 73 | 0 | 73 |
| Unprofessional behaviour | 7 | 0 | 7 |
During the above period 245 complaints were received, however the above data reflects where multiple complaints were made under the first initial complaint by a customer or individual.