Guidance

Compensation: caseworker guidance

Tells HM Passport Office staff about compensating a customer or claiming compensation when something goes wrong.

From:
HM Passport Office
Published
18 June 2010
Last updated
24 November 2022 — See all updates

Documents

Compensation guidance

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Details

This guidance tells HM Passport Office staff, if things go wrong, when and how we will:

  • compensate a customer
  • claim compensation from our partners or suppliers
Published 18 June 2010
Last updated 24 November 2022 + show all updates

  1. Updated guidance.

  2. We have updated the guidance to explain when we may consider refunds or compensation for missed travel (in the Refund for a loss of a holiday section).

  3. Updated guidance.

  4. First published.

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