About our services
It takes 8 to 10 weeks to process and register LPA applications.
Service status as of 10 February 2026
Issues using GOV.UK One Login with international mobile numbers
Users creating a GOV.UK One Login who have an international mobile number can’t currently receive verification texts on that mobile number. You will need to use an authentication app.
GOV.UK One Login is needed to access Use an LPA accounts.
The issue does not affect users who created their GOV.UK One Login before 10 February, or users with a UK mobile.
Processing times for lasting powers of attorney
It takes 8 to 10 weeks to process and register LPA applications. This includes a statutory waiting period of 4 weeks.
How to apply
You can make a lasting power of attorney (LPA) online using the Make a lasting power of attorney service.
You can then track your application’s processing using that account.
Contact us
customerservices@publicguardian.gov.uk
Telephone
0300 456 0300
Calling from outside the UK: +44 (0)203 518 9639
Monday, Tuesday, Thursday, Friday 9am to 5pm
Wednesday 10am to 5pm
Our busiest day is Monday, call wait times are shorter Tuesday to Friday
Relay UK (if you cannot hear or speak on the phone):
18001 0300 123 1300
Office address
PO Box 16185
Birmingham
B2 2WH
United Kingdom