Role
The DWP Serious Case Panel considers serious issues arising from cases and other insight that affect the DWP customer experience. The panel makes recommendations to address these issues to help reduce such cases in future.
The panel does not consider the specifics of individual serious cases, customers wishing to request an investigation into the handling of their case should use the DWP complaints process.
The panel meets every 3 months.
Membership
The panel is chaired by a DWP Non-Executive Director.
The panel consists of:
-
DWP Permanent Secretary
-
DWP Directors General
- the Independent Case Examiner
Terms of reference
Minutes of meetings
PDF, 118 KB, 2 pages
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Minutes of the Serious Case Panel (20 September 2023) (PDF, 119 KB, 2 pages)
Minutes of the Serious Case Panel (20 June 2023) (PDF, 170 KB, 2 pages)
Minutes of the Serious Case Panel (22 March 2023) (PDF, 145 KB, 2 pages)
Minutes of the Serious Case Panel (6 December 2022) (PDF, 108 KB, 2 pages)
Minutes of the Serious Case Panel (12 October 2022) (PDF, 123 KB, 3 pages)
Minutes of the Serious Case Panel (7 June 2022) (PDF, 99 KB, 2 pages)
Minutes of the Serious Case Panel (3 May 2022) (PDF, 99.1 KB, 2 pages)
Minutes of the Serious Case Panel (9 December 2021) (PDF, 100 KB, 2 pages)
Minutes of the Serious Case Panel (30 September 2021) (PDF, 108 KB, 2 pages)
Minutes of the Serious Case Panel (24 June 2021) (PDF, 99.5 KB, 2 pages)
Minutes of the Serious Case Panel (25 March 2021) (PDF, 97 KB, 3 pages)
Minutes of the Serious Case Panel (26 November 2020) (PDF, 116 KB, 3 pages)
Minutes of the Serious Case Panel (17 September 2020) (PDF, 112 KB, 3 pages)
Minutes of the Serious Case Panel (2 July 2020) (PDF, 136 KB, 3 pages)
Minutes of the Serious Case Panel (19 March 2020) (PDF, 142 KB, 3 pages)
