School complaints and whistleblowing

How to complain about a school or academy. Setting up and reviewing procedures, how schools should deal with complaints.

Services

Complain about a school

Complain about a school - complaints process, when to complain to the Department for Education, the Education Funding Agency or Ofsted.

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Guidance and regulation

School complaints procedures: guidance for maintained schools
- Guidance
- 15 January 2021
- Department for Education
Whistleblowing procedure for maintained schools
- Detailed guide
- 28 August 2014
- Department for Education
Setting up an academies complaints procedure
- Guidance
- 12 March 2021
- Education and Skills Funding Agency
How ESFA handles whistleblowing disclosures
- Detailed guide
- 18 September 2019
- Education and Skills Funding Agency
How ESFA handles allegations of suspected fraud or financial irregularity
- Guidance
- 20 June 2023
- Education and Skills Funding Agency

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Research and statistics

School complaints customer satisfaction survey 2015
- 6 July 2016
- Department for Education
- Research
School complaints customer satisfaction survey 2014
- 25 June 2015
- Department for Education
- Research
School complaints customer satisfaction survey 2013
- 28 March 2014
- Department for Education
- Research

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Policy papers and consultations

Consultation on guidance on malpractice and maladministration
- 26 November 2021
- Ofqual
- Consultation outcome
- Date closed 16 October 2020

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Organisations